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FAQs

We're always happy to answer your questions about Brevard Zoo. Here are some questions we get a lot. For your convenience, we've sorted the Frequently Asked Questions:

General Information | Park Information | Pricing & Admission
Online Purchases | Tips for a Great Visit

What are the operating hours?
Standard operating hours at Brevard Zoo is 9:30 a.m. to 5 p.m. daily with last admission at 4:15 p.m. Members can get into the Zoo early at 9 a.m. Sometimes the Zoo closes early for special events. Brevard Zoo is closed Thanksgiving and Christmas Day. For more information, see our Plan a Visit

What are the current ticket prices?
Brevard Zoo offers a variety of ticket combinations. See Plan a Visit for information and prices on daily admission, activities, membership, and other options.

What special events are planned for this year?
Visit our events calendar for upcoming events. We add events throughout the year, so be sure to check back often.

What kinds of food does the park have?
From hamburgers and fries to chicken tenders or pizza, there are food options for every taste conveniently located at the Flamingo Café and Whale’s Tail. Salads are available, plus delicious treats such as Dip N Dots and Edy’s ice cream. Brevard Zoo proudly serves Pepsi products throughout the park for your enjoyment as well. Brevard Zoo does not permit outside food or drink into the Zoo.

Where can I get a map of the park?
Our park map is available online.

How do I apply for a job at Brevard Zoo?
Brevard Zoo has positions in various departments, and you may find this information online.

What is the mailing address and phone number?
Brevard Zoo
8225 N. Wickham Road
Melbourne, FL 32940
For general park information, please call 321.254.9453.

What is the email blast and how do I receive it?
Email blasts are sent several times a month promoting activities going on at the Zoo, especially highlighting updates on special events and discounts. Be sure to be sign up as a member to have the latest news, great offers and other specials. Join now!

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PARK INFORMATION

Is smoking permitted in the park?
Brevard Zoo is smoke-free, so smoking is only permitted outside of the main entrance.

Do you rent strollers and wheelchairs?
Strollers and wheelchairs are rented on a first-come, first-serve basis at are available at the main entrance.

Does Brevard Zoo have automatic tellers (ATMs)?
An ATM machine is located at the main entrance.

What happens if I lose something while at the park?
Personal property of any kind left in the area will be placed into Lost and Found for 24 hours then discarded. The Zoo accepts no responsibility for items left in this area whatsoever.

What happens if it rains?
Brevard Zoo is open rain or shine and no refunds or rain checks are offered.

Do you have any suggestions if our party gets separated?
Arrange a meeting place and time should your party become separated. Brevard Zoo is unable to page people over a loud speaker. In the event you are separated from your party, please go to the front office at the main entrance.

How do I re-enter the park if I have to leave for some reason?
Guests who leave the park and plan to return must walk through the front office. Upon return to the park, the day’s receipt must be shown to the front office staff person for re-entry.

Does Brevard Zoo have a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, Brevard Zoo strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear except in the water play area of Paws On. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution.) Park admission may be denied if clothing is deemed by management to be inappropriate.

What is Brevard Zoo's alcoholic beverage policy?
No alcoholic beverages are allowed to be brought into Brevard Zoo. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at Brevard Zoo (one drink per customer at one time.) Guests are prohibited from taking beer or wine purchased in the park out through the front gate.

Are pets permitted at Brevard Zoo?
Pets are not permitted in the park, with the exception of service animals. Service animals must be checked in at the front office.

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PRICING & ADMISSION

What are the current ticket prices?
Brevard Zoo offers a variety of ticket combinations. See our Plan a Visit for information and prices on daily admission, activities, memberships, and other options.

What does my Brevard Zoo admission ticket include?
Your admission ticket includes admission into the Zoo, seeing the animals and experiencing the Paws On play area. Additional charges apply to feed the animals, ride the train, take special tours, and go kayaking.

Does my child need a daily ticket?
Children under two receive free admission to Brevard Zoo. Any person older than two will need a ticket.

Does Brevard Zoo offer a discount on admission for groups?
Yes, groups of 15 or more people are eligible for a group discount. You may visit the Groups page.

How much is parking?
There is no cost for parking at Brevard Zoo.

Does Brevard Zoo sell gift certificates?
Daily ticket and memberships may be purchased online.

Besides cash, what other forms of payment does Brevard Zoo accept?
Brevard Zoo accepts Mastercard, Visa, Discover, and American Express credit cards.

Is there a discount for AAA members?
AAA members receive $1 off admission into Brevard Zoo, for cardholders only. You must show your card in order to receive the discount.

Do you offer a Travel Agent discount?
No. However, Group Rates are available for travel related groups through our Group Sales office.

Do you offer military discounts?
Any person with a current military id card received $1 off admission into Brevard Zoo.

Do you offer rain checks?
Refunds or rain checks for inclement weather are not offered.

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ONLINE PURCHASES

How do I renew my membership online?
On the middle of the membership page, click the green button that says “Join Now." After choosing your selected membership, follow the prompts on the screen until you are asked whether you are a previous or new pass holder. You will need the Member ID number on the front of the card to complete the process. If you do not have this number, call the Zoo 321.254.9453 x 231 and a Zoo representative will tell you your membership number.

Will my membership card be mailed to me?
No, you will need to print your voucher to bring with you on your next visit to the Zoo. The screen that says “This is not a ticket” is not the voucher. Click the link on that screen to register your membership ticket and print your membership voucher.

How Do I get the “Special Online” deal?
After purchasing your membership on-line, you will need to print your voucher. When you bring in you voucher you will receive your membership card and the on-line deal.

Why does it say print “tickets” when I purchased a membership?
The same screen is used as the receipt for admission or memberships. Click the link to register your membership ticket and a voucher will appear on your screen.(There will be two vouchers, if you purchased a Plus Plan.) This needs to be printed and brought with you on your next visit to the Zoo to process your membership.

I purchased a Plus Plan with my membership why do I have to enter a name before I can print the voucher?
The Plus Plan is an unnamed guest and does not have to be a specified person. Enter “guest” or your own name in the name box to print the voucher. You must have the Plus Plan voucher when you come in to process your membership. It has to be manually added to your membership and cannot be done without the voucher.

Why can't I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

How do I print my tickets at home?
Print@Home technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate!
You must assign the name of the ticket holder to each Print@Home ticket before printing your tickets.
You will be asked to register each ticket after the purchase is complete by clicking on the Print@Home logo on the order confirmation screen.
If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).
For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

Why do I have to register each Print@Home ticket?
For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID. For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for photo ID.

Can I change the registered name after a Print@Home ticket is printed?
It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket. E-commerce customer support staff are unable to the change names on tickets under any circumstances.

What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions. If you have not yet assigned names and printed your tickets, refer to your email receipt for instructions (which contains a link to the ticket registration page URL).

Please check your printer:

Check to make sure your printer is plugged in, properly connected and turned on.
Make sure that all color and black ink cartridges contain ink and are working properly.
If you are not sure that you have ink, please print a test page such as an email or a photograph.
If you are still unable to print your tickets, please go to the front office at the park on the day of your visit where they will be able to look up your order and print your tickets for you.

You will need to bring the following:

The credit card used to purchase these tickets.
Photo ID.
Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Brevard Zoo staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

What if I lose my Print@Home ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the front office at the park on the day of your visit where they will be able to look up your order and print your tickets for you.

You will need to bring the following:

The credit card used to purchase these tickets.
Photo ID.
Your email receipt or your order confirmation number.

How can I look up my receipt or reprint my Print@Home order?
To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print@Home order.

Can I pick up my order at the park?
A "will call" option is not available at this time. You are responsible for printing your own tickets and bringing them with you to Brevard Zoo.

Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and memberships without specific dates are valid during the current operating season.

What is the refund policy?
Tickets, memberships, and all vouchers purchased on this site are non-refundable. Please be sure you have selected the correct tickets and the correct number of tickets before completing your purchase. Brevard Zoo does not offer cancellations, refunds, rain checks, or exchanges.

What if I made a mistake when ordering items from this site?
Please note:
Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
The ecommerce call center staff cannot process a refund under any circumstances.
Our tickets are non-transferable.
Tickets purchased for park special events are only accepted at the gate for the day of the event.

How can I call Customer Support?
Please note that e-commerce technical support agents cannot:
Provide park specific information such as hours of operation.
Provide detailed information about the entitlements associated with tickets and passes.
Provide detailed information about events.
Help with questions about purchasing merchandise.
Agents cannot approve or process refunds immediately under any circumstances.
If you wish to speak with a technical support agent, please call 321.254.9453.

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TIPS AT A GLANCE

Admission Values
The best way to visit Brevard Zoo is often — with a Brevard Zoo membership. Available online or at our front gate, get a membership and visit as often as you want for as long as you choose. One-day tickets are also available.

Adverse Weather Conditions/Rain
Brevard Zoo is open rain or shine, except in the event of a hurricane. Refunds or rain checks for inclement weather are not offered.

Alcoholic Beverage Policy
Alcoholic beverages are not permitted to be brought on Brevard Zoo property.

Attendance/Best Days to Visit
The park is less crowded on week days especially Tuesdays and Wednesdays.

Automatic Tellers (ATMs)
There is one ATM located at the main entrance for your convenience.

Checks, Traveler's Checks and Money Orders
Traveler's Checks and personal checks are accepted at Brevard Zoo. Money Orders are not accepted.

Credit Cards
We accept Mastercard, Visa, Discover, and American Express.

Currency Exchange
We do not offer a Currency Exchange.

Dress Code
In keeping with our family-friendly atmosphere, and for health and safety reasons, Brevard Zoo strictly enforces a dress code. Proper attire must be worn in the park at all times, including shirts and appropriate footwear except in the water play area of Paws On. Clothing with rude, vulgar or offensive language or graphics is not permitted at any time (shirts cannot be turned inside out as a solution.) Bathing suits may be worn only in the water park area. Park admission may be denied if clothing is deemed by management to be inappropriate.

First Aid
We offer first aid at the front office, Flamingo Café, and in Paws On. For assistance, ask any Brevard Zoo staff member.

Group Sales
Groups of 15 or more people are eligible for a group discount. You may visit the Groups.

Service Animals
Pets are not permitted in the park, with the exception of service animals. Service animals must check in at the front office.

Recreational Wheels (rollerskates, skateboards, etc.)
No recreation wheels, including Heelys and other tennis shoe style roller skates are permitted at Brevard Zoo.

Military Discount
Any person with a current military id card received $1 off admission into Brevard Zoo.

Re-Entering the Park
Guests who leave the park and plan to return must walk through the front office. Upon return to the park, the day’s receipt must be shown to the front office staff person for re-entry.

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If you don't see your answer here, feel free to call us at 321.254.9453.

FAQs

GENERAL INFORMATION

PARK INFORMATION

PRICING & ADMISSION

ONLINE PURCHASES

TIPS FOR A GREAT VISIT

GENERAL INFORMATION

PARK INFORMATION

PRICING & ADMISSION

ONLINE PURCHASES

TIPS AT A GLANCE